Is it possible to unblock a Facebook ad account?

The Facebook advertising account is one of the key tools for promoting your business online. Any user of this social network who runs ads faces the need to monitor the status of their account. Moreover, even experienced advertising specialists may find that their clients’ or company’s advertising account is blocked or disabled, which leads to login restrictions, blocking the publication of ads. In this article, we’ll take a closer look at how to unblock a Facebook ad account and share step-by-step instructions with several ways to restore access to the Facebook advertising account.

What can cause the blocking of an advertising account?

There are many factors that can lead to the blocking of an advertising account. The main reasons are:

• violation of the basic rules of advertising on Facebook, such as publishing ads with errors;
• use of low-quality content or non-compliance with the requirements for ads, which leads to the deactivation or complete ban of the account;
• non-compliance with platform standards when errors in advertisements or violations of account rules lead to restrictions on access to the account.

We described the reasons for the blocking in more detail in the article «Why Google blocks advertising accounts: main reasons and tips for unblocking», so we won’t dwell on it now.

It is important to note that even if Facebook has blocked an advertising account, it is possible to restore the login. WEDEX experts have compiled clear instructions and recommendations how to unblock an Instagram and Facebook ad account, so let’s get to them.

How to unblock a Facebook ad account?

As we said, there are several ways to unblock a Facebook ad account. The procedure varies depending on the reason for the ban.

It is important to remember that it is not a fact that the account is disabled or blocked forever – there are options for recovery through the Business Support Center, Account Quality, personal contact through the Meta for Business pages, or even a request through the user’s profile.

«Business Support Center» in Ads Manager

The «Business Support Center» is a specialized section within Ads Manager created to resolve issues related to banning, disabling, and restricting access to the advertising account.

If your ad account is disabled, follow these steps.

1. Log in to Ads Manager.

To get started, log in to your advertising account. Make sure you’re logged in with the right account right away if you work with different accounts from time to time. In the top menu, select the Ads Manager section and go to the Business Support Center. This will give you access to tools to resolve the issue.

2. Select the category of the request.

Inside the Business Support Center, find the category related to restoring your login or unlocking your account. It’s usually labeled «Access issues» or «Account recovery». Choosing the correct category helps the system understand what kind of problem you’re facing and speeds up the process of processing your request.

3. Fill out the form.

After selecting the appropriate category, the system will ask you to fill out a request form. Describe the problem in detail: indicate that the advertising account is blocked or the advertising account is disabled. Provide specific examples of errors in the ads, if any, and indicate the date or stage at which the problem occurred. The more detailed the description, the easier it is for support specialists to understand the situation and offer the correct solution.

4. Send a request.

Check the information you entered and submit your request through the system. After that, it is important to wait for feedback from Facebook support. Follow all the instructions that will be provided to avoid repeated mistakes and reduce the risk of future blocking of your account.

Restoring an advertising account through Account Quality

The next way to unlock your account is to restore it through the Account Quality section.

Here you can evaluate violations and errors detected by the system.

When using this method, the algorithm of actions is as follows:

1. check the notification and read the ban information;
2. identify which errors in ads or non-compliance with the rules led to the blocking;
3. use a special form to contact us, describe the problem in detail and attach the necessary evidence that the errors have already been fixed;
4. wait patiently for a response, because it is not known exactly how long the verification of advertising on Instagram or Facebook takes.

This method of unblocking an account helps to solve the problem systematically, especially if the advertising account is disabled due to violation of standards.

Restore request via user profile

The next way to unlock your account is to send a recovery request through your personal user profile.

In case of a situation when the advertising account is not found, the Instagram or Facebook advertising account is disabled, it is necessary:

1. 1. Log in to your personal profile and go to the support section.

1. Submit a request, indicating that the Facebook advertising account has been blocked, and describe the situation in detail.
2. Ensure that all data and examples (e.g., advertisements with errors) are correctly formatted for further verification.

This method is often used in cases when standard procedures for unlocking an advertising account have failed.

Personal appeal on the Meta for Business page

If all of the above methods don’t work, you can always contact Facebook support directly via the Meta for Business or Meta for Business Help Center pages.

The Meta for Business page is a specialized channel for business customers that provides direct and individual contact with support representatives. In this case, the request is processed taking into account the specifics of your business, which allows you to receive personalized support and advice, often speeding up the resolution of the problem.

If you apply in person, you will need to describe the situation in detail, just like in the previous methods. Do not forget to attach screenshots of messages and other supporting materials. These nuances are important because they demonstrate your good faith and will help speed up the process of verification and restoration of access to your account.

Let’s look at an example. Imagine a company that promotes environmentally friendly technologies. The company’s employees faced an unexpected account ban during a large-scale advertising campaign. After standard appeals through automated forms failed, the marketing team decided to use a personal appeal through the Meta for Business page. They made a detailed description of the problem, indicated that the account was currently disabled, and attached screenshots of errors in published ads as well as blocking messages. Thanks to the individual contact, support representatives promptly contacted the team, clarified the details, and helped to restore access to the account. This experience has shown that personal contact with support can significantly reduce the time it takes to resolve a problem and reduce the risk of repeated restrictions.

Thus, if you encounter problems verifying or logging into your account, you should not rely only on standardized contact forms – personal interaction with social network representatives through Meta for Business or the Meta for Business Help Center can be the key to restoring access quickly and efficiently.

Rules for creating a new account if the account is not unlocked

If the restoration of the current advertising account is unsuccessful, you need to create a new account. In this case, it is important to strictly follow the rules of Facebook.

When creating a personal account, immediately register a correct profile that meets the basic requirements of the platform. If you decide to create a company page, be sure to fill it with accurate information to avoid errors and restrictions when launching ads. When setting up your advertising account, follow the instructions for creating a new advertising account, adhering to the basic rules of advertising on the platform to avoid repeated disconnection.

With this approach, even if Facebook has blocked your advertising account, you can start over, minimizing the risk of a second ban. If you are unable to access your advertising account, contact the specialists of the WEDEX marketing agency to unblock it or create a new account yourself to avoid similar problems in the future.

An example of unlocking an advertising account

EcoBeauty Cosmetics is a dynamically developing natural cosmetics brand that is actively promoted through its Facebook and Instagram accounts. A few months ago, a marketing team consisting of a marketer and an SMM specialist launched a large-scale campaign to promote a new line of organic creams. During the campaign, a mistake was made in one of the ads: the ad text contained wording that could be interpreted as misleading, and images were used that did not fully comply with the platform’s rules. As a result, the advertising account was disabled and access to the account was restricted.

Naturally, the EcoBeauty Cosmetics team took a number of steps to unlock the account. After receiving the notification of access restriction, the company’s specialists immediately checked the message in the Account Quality section. They found that the blocking was caused by errors in advertisements and violations of information presentation standards. They promptly edited the content of the ads, replacing the controversial wording and images with correct versions that comply with the basic rules of Facebook advertising.

Next, the Ads Manager specialists selected the Business Support Center section. They filled out a request form, describing the situation in detail, attached screenshots of ads with errors, and indicated that the ad account had been disabled. The form detailed all the steps of the campaign and measures to correct the errors.

The marketing team also sent a request for reinstatement through the personal profile of a key employee. Here they once again described in detail all the steps taken and attached the results of an internal audit, which should have helped convince support of the integrity of their actions.

Since there was no result for several days and the advertising needed to be restored urgently, EcoBeauty Cosmetics used the opportunity to contact us personally through the Meta for Business page. Representatives of the company described the situation, pointed out that the account had been blocked, and emphasized that all errors had already been resolved. This approach allowed us to quickly get personal feedback from Facebook support. As a result, after completing all the steps, the advertising account was successfully restored.

This example demonstrates that competent interaction with support and compliance with all platform requirements allows you to restore access and continue to effectively promote your business on social media.

Conclusions

Even though an advertising account may be blocked due to rule violations or errors in ads, there are usually options to restore access. We’ve explained in detail how to unblock an ad account: through the Business Support Center, the Account Quality page, a personal request through Meta for Business, or a request through your user profile. Each method allows you to take a systematic approach to solving the problem and is worth a try. Remember this:

At the same time, keep in mind that it is very important to set up your advertising account, dashboard, and campaigns correctly to avoid repeated blocking. A professional approach helps to restore access to your account in a shorter time, . So if you cannot unblock the ability to show your ads to potential customers, WEDEX specialists will quickly help you resolve this issue.

Serhii Ivanchenko

CEO

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